EMT Practice Test

1. Question Content...

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Question1: Person accounts store information about individual people by combining certain account and contact fields into a single record. Using the Object Manager, on which Object do you configure the Person Account Page Layout?

Question2: When can a validation rule be used to prevent invalid data? (3 answers)

Question3: Which one of the following statements is not correct about Action Plans?

Question4: Which statement is true regarding an approval process? (2 answers)

Question5: A user is not able to see the Actionable Relationship Center tab in his Financial Services Cloud Wealth Management App. What steps should the Salesforce Admin take to troubleshoot this issue? (2 correct answers)

Question6: What is an option when customizing a report? (3 answers)

Question7: Which is a feature of Chatter? (3 answers)

Question8: The sales team at universal containers wants an easy solution to gather customer requirements and share presentations with their customers.
What should an administrator do to help the sales team achieve this? (2 answers)

Question9: What is the purpose of the service cloud (customer) portal? (2 answers)

Question10: What are the challenges Financial Institutions face? (Select all that apply)

Question11: Financial Advisors can create a financial goal to track a client's progress toward major purchases, retirement savings, or other life goals. Which statements are correct?

Question12: When importing data, what happens if some records do NOT met the data validation criteria?

Question13: What is the purpose of the ideas community? (2 answers)

Question14: Universal container has two sales groups; each group has its own unique sales process.
What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

Question15: Universal Containers has two business groups, products and services. Both groups will be using to track deals, but different fields are required by each group.
How should a system administrator meet this requirement? (2 answers)

Question16: What is included in an FSC license?

Question17: A user profile has login hour restrictions set to Monday through Friday 8am to 5pm. It is Tuesday and it is now 5.01 PM.
Which behavior of the application should the user expect?

Question18: Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team's opportunities in the report results.
How can the system administrator address this problem?

Question19: Relationship Management enables you to (Check the 3 that apply)

Question20: Which feature license can be assigned to a user record in Salesforce (2 answers)

Question21: If two objects have a parent child relationship, how can a user access the child record from the parent record?

Question22: Universal Containers uses Web-to-Case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password".
What does the administrator need to configure to meet this requirement?

Question23: A system administrator at Universal Containers needs to transfer records from one user to another.
What object can be transferred using the mass transfer tool? (2 answers)

Question24: A banking customer is using Sales Cloud but their Admin is considering whether Financial Services Cloud would be a better solution to meet their business needs. What is the best way for the Admin to access a Financial Services org with pre-configured data to play around and learn what's in it?

Question25: Which of the following statement is true of Financial Services Cloud?

Question26: What can be done with a workflow field update action? (2 answers)

Question27: Which object would you use to model the relationship between business contact and the client on the relationship group?

Question28: What object do you use to model a client in Financial Services Cloud?

Question29: Which of the following allows you to report on historical data in Salesforce in order to monitor and spot trends?

Question30: Not all life events or business milestones apply to every customer. To create a better customer experience, you can hide the life events or business milestones a customer hasn't achieved or is unlikely to achieve in the future. Which of the following statements are correct?

Question31: The marketing team wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead.
How can the system administrator automate this process?

Question32: What happens when you make changes to a Financial account record or primary group membership?

Question33: When converting a lead, how can an administrator capture custom lead data on the converted contact?

Question34: Which of the following would be considered a Junction Object in Salesforce?

Question35: Which Financial Services object would you use to store Bank Accounts data?

Question36: What is the capability of the service cloud (customer) portal? (2 answers)

Question37: The Actionable Relationship Center can display which of the following relationships in the tree pane? Select 3 answers.

Question38: Which of these statements are true for Rollups in Financial Services Cloud?

Question39: Which circumstances will prevent a system administrator from deleting a custom field?

Question40: Which statement is true if a custom fiscal year is enabled? (2 answers)